Shipping

All plants are shipped through UPS ground services.  

Estimated Shipping Time: Your order may ship immediately, however most orders ship in 1-2 business days (we do not ship on weekends) from date of purchase. Once your order is shipped, you'll receive an email with a tracking number.

If you ordered more than one plant, you will receive multiple shipments. This is to get your plants to you as soon as possible. However, shipping schedules can change due to unforeseen events, such as unpredictable weather. We appreciate your patience.

Days In Transit:

The map on our shipping policy page shows the average days of transit from our location here in Georgia.

On rare occasions, we will delay shipping if we see severe weather forecasts for your area or ours, or if we encounter other unusual issues.

We take great pride in our plants and strive to ensure they arrive at their destination in excellent condition. Due to extended shipping times, we can no longer ship to California, Oregon, and Washington. Our plants travel in dark boxes during transit, and we understand the importance of ensuring proper lighting and care for our products. In the interest of maintaining our high standards, we have made the difficult decision to limit our shipping locations.

We do not ship internationally due to the agricultural certifications needed to ship to countries other than the United States.

The containers are bagged to prevent soil spilling, and then placed in secure shipping boxes.

All plants shipped are in 1 or 3-gallon containers as listed in the product name. The plant will be fully rooted and matured into their pots.

Placing an Order

USDA Plant Hardiness Zone Map

Find your location on the map below.

This will tell you what growing zone you are in. Each plant has two numbers besides the Growing Zone, ex. 6-9.

This means the plant will grow in Zone 6, 7, 8 and 9.

Our Nursery is in Zone is 7. The plants we grow will survive in zones 4-9.

Please Note: There are many variables involved in plant hardiness. We use the best information available to provide cold hardiness zone information on our plants. Zone maps are based on multi-year temperature data. Maps using data from recent, milder winters have shifted many areas one zone warmer. To further complicate matters, in any given year temperatures can fluctuate a zone or 2, up or down. Such factors as lack of snow cover, early or later extremes and protections from mulch or buildings can also have an effect. We hope this information is a helpful guide.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Venmo, Meta Pay, and Shop Pay.

Of course! Our sales representatives can include a personalized card or add a message to your packing slip. We can also send e-gift cards.

Order Status

For security reasons, we ask that you login or create an account with us in order to look up the status of your order.

If you provided an email address when you placed your order you will receive tracking information as soon as your order has shipped.

We are so sorry you are experiencing this hiccup with your order! If you have been tracking your order and the scheduled delivery date has passed, or if your order is missing items, please email us at info@gobuyplants.com  at your earliest convenience so that we may resolve these issues.

Returns

If your order is damaged during transit, we need to be contacted within 48 hours of you receiving the damaged package. In order to make a claim, we will need picture documentation. We ask that you take at least 2 pictures of the damaged box on the outside and at least 2 pictures of the damaged plant on the inside. Please send the pictures to info@gobuyplants.com. Once we receive the pictures we can make an assessment of the damage. We will do our best to correct the issue quickly. Broken branches are cosmetic and should be pruned.

A great deal of care has been taken to package your plant(s). Still, it has been in a box for two or three days, handled by the mail carrier, and possibly exposed to extreme temperatures. Your plant(s) may look a little wilted or dry, but this is common and nothing to be concerned about. With proper watering, your plant will rejuvenate itself.

To be on the safe side, we ask that you take at least 2 pictures of the damaged box on the outside and at least 2 pictures of the damaged plant on the inside of the box. Email info@gobuyplants.com the pictures to us within 48 hours of receiving your order.  If the plant is badly damaged, we will ship you a replacement plant.

Although we try very hard to carefully select the correct items for each of our customers, sometimes mistakes do happen. Please email info@gobuyplants.com so we can get the correct items to you as quickly as possible.

If your plant arrives healthy but dies after planting, we do not issue refunds or replace your plant.

Other Questions

We do not print a paper catalog. In order to keep all our information up to date (our plants are growing and changing almost daily), we put all information on our website. If you have any questions about our products, please email us at info@gobuyplants.com.

No, but you can email us at info@gobuyplants.com, and we will contact you ASAP. Response times vary, but we respond to all inquiries and questions Monday-Friday within 24 hours and most times within the hour.

The journey a plant must take to be purchased through big box stores doesn't always offer the healthiest live product to the end customer. So GoBuyPlants.com​ was created to help get the healthiest, first-pick nursery plants delivered directly to their forever home as quickly as possible. The GoBuyPlants.com team can easily lay eyes on inventory and understand current conditions of the product, ensuring that every order is fulfilled to the highest standard.

Upon arrival, your plant will need to rest in the shade before planting it in its new home (be it a bigger container or in the ground). The leaves may be wilted when you pull it out of the box, but once thoroughly watered and rested, it should perk up.

USDA Hardiness Zone Map

Find your location on the map.

This will tell you what growing zone you are in. Each plant has two numbers besides the Growing Zone, ex. 6-9.

This means the plant will grow in Zone 6, 7, 8 and 9.